Our Warranty... Five Years*... an industry leader!
If, in the first 30 days, the Auto Gas Springs unit does not fit in the application that was listed in the catalog or perform up to expectations, send us a note at [email protected]. We will exchange it or send a refund, whichever you prefer.
*As long as the Auto Gas Spring Store unit is installed in the application it was designed for, it has a Five Year Warranty. If it fails, send us a note at [email protected] We will replace it or refund your original purchase price at our discretion. The primary reason we would refund your original purchase price, rather than replace the gas spring, would be if we no longer manufactured that specific lift support. This warranty does not apply to commercial applications.
We will need proof of purchase showing that you were the original purchaser. Send that proof and the gas spring to us so we can have our technical folks inspect it.
Why would we do that on a product that will undoubtedly wear out? Because: 1) We know we have a first class product, and we're willing to stand behind it. 2) Let's be honest, we doubt you will own whatever you put them on long enough to wear them out, but if you do, we want you to know we have you covered. And last but certainly not least, 3) If it does fail we want to get it back, so we can analyze it and learn what caused it to eventually give out in real world use.